1. Order Cancellation

By Customer

Customers may request cancellation of an order:

• Before the order is processed or dispatched
• Through the official customer support channel

Note: Once the product/service has been dispatched or activated, cancellation may not be possible.

By Company

The company reserves the right to cancel any order due to:

• Incorrect pricing or product information
• Suspected fraudulent activity
• Unavailability of product/service
• Violation of company policies

In such cases, eligible refunds will be processed accordingly.

2. Refund Eligibility

Refunds may be provided in the following situations:

• Duplicate payment
• Failed transaction with amount deducted
• Product/service not delivered
• Approved cancellation request
• Damaged or defective product (subject to verification)

Important: Refund requests must be submitted within 7 days from the date of purchase or delivery.

3. Non-Refundable Items

The following may not be eligible for refunds:

• Used or damaged products caused by customer misuse
• Digital products/services already activated
• Registration fees, training fees, or membership charges (if applicable)
• Promotional or discounted items unless defective

4. Refund Process

To request a refund, customers must provide:

• Order ID or transaction reference
• Payment proof
• Reason for refund request

Approved refunds will be processed through the original payment method whenever possible.

5. Refund Timeline

• Refund processing may take 7–15 business days
• Banking or payment gateway delays may affect the final credit time

The company is not responsible for delays caused by banks or third-party payment providers.

6. Return of Products

If return of product is required:

• Product must be unused and in original packaging
• Return shipping charges may apply unless the error was from the company side

7. Network Marketing & Franchise Payments

Any commission, incentive, or franchise-related payment disputes shall be reviewed according to company business policies and applicable agreements.

The company reserves the right to withhold or reverse incentives in case of policy violations, fraud, or incorrect transactions.

8. Contact for Refund & Cancellation

For any refund or cancellation requests, please contact our support team: